Lahore · Pakistan · Saudi Arabia
IT support services for small companies in Pakistan and Saudi Arabia
I started in IT support and I still run it for several companies. A small office does not need an IT department. It needs someone who answers the same day, keeps a record of every account and device, and fixes the cause instead of the symptom.
Who it is for
- Companies of 5 to 100 people with no in-house IT person
- Saudi and UK companies that want remote support in English or Urdu
- Offices moving to Microsoft 365 or setting up business email for the first time
Not for
- 24-hour on-call cover with a guaranteed 15-minute response. I answer the same working day.
- Repairing phones or consumer devices.
What you get
- Microsoft 365: tenant setup, mailboxes, Teams, SharePoint, licences, multi-factor sign-in
- Business email on your domain, with SPF, DKIM and DMARC set correctly
- User onboarding and offboarding from one checklist
- Laptops and desktops from HP, Dell and Lenovo: setup, imaging, asset register
- Backups: cloud and local, with a restore test every quarter
- VoIP and phone systems, including 3CX
- Office network: router, firewall, Wi-Fi, printers
- A monthly one-page report: tickets, changes, risks
How it runs
Audit
A list of every account, device, licence and backup you have today, and what is missing.
Quote
A monthly retainer sized to users and sites, plus any one-off fixes.
Stabilise
First month: close the risks found in the audit.
Run
Same-day support, monthly report, quarterly review.
Engagement: fixed-scope project or monthly retainer. Quoted in writing after the review, never on the call.
Who I have done this for
IT support for Zeeta Contracting, Zeeta Cool Fix, KSA Pallets and Noor Wood Works in Saudi Arabia. Details are on the clients page.
Proof
Questions I get asked
- How do we reach you?
- WhatsApp or email. Requests are logged, answered the same working day and listed in the monthly report.
- Do you come on site?
- In Lahore, yes. Elsewhere support is remote, with a local technician arranged when hands are needed.
- Can you take over from our current provider?
- Yes. The audit starts by collecting every admin password and licence into your own vault.
- Is there a minimum term?
- Month to month after the first three months.
On the Tech Solutions site
Engagements are contracted through Tech Solutions, my company in Lahore. The matching service pages there:
Start with the review
Thirty minutes, your process, an honest answer. If a build is the wrong move, I will say so.